LazerMax Services
Las Vegas, Nevada 89104 1605 East Charleston Blvd 

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If you're experiencing a problem with one of your pieces of equipment , please fill out and submit the following service request form. 

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Service Request Form

When you submit your service request form, it will be entered into our database for tracking purposes. It will be associated with contact name. After an initial assessment by our support department, the resolution of the problem will be assigned to an on-site service technician. Periodically we will post notices regarding service issues reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

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  1. What piece of equipment are you having a problem with?


  2. What operating system are you using?
    Other:

  3. Please enter a brief one-line description of the problem:

    (example: "Editor doesn't respond to up-arrow under image")

  4. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible issues)

  5. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  6. Please provide us with the following information to contact you to confirm the appointment time:
    Name:    
Phone:   
E-mail:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Our Commitment: Your Satisfaction Is Our Guarantee. 
At LazerMax we have one goal, to give our customers the best service & products in the business. We focus on providing the ultimate in customer satisfaction. From superior printer service to the highest quality remanufactured toner cartridges in the industry, we have the skills and dedication to provide the quality that you deserve. We've become the best by focusing on whats important to you. So whether it's free pickup and delivery, or same day service when you're in a pinch, you'll always be treated as though you are our only customer.

Hours of Operation
Monday 9:00 AM to 5:00PM
Tuesday9:00 AM to 5:00PM
Wednesday   9:00 AM to 5:00PM
Thursday   9:00 AM to 5:00PM
Friday   9:00 AM to 5:00PM

 

How is an order placed?
Orders can be received 24 hours a day via Sales@LazerMax.net. 

Phone orders are taken at normal business hours at 1-702-742-2919. Or, you can place orders in the section 
"Contact Us" by entering your product part #/quantity. 

FAQ's
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Does LazerMax have a guarantee?
Your complete satisfaction is our goal. If you are not happy with the products\services that you have purchased from LazerMax, you can return them for a complete refund.
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Is LazerMax experienced?
We have 24 years of experience under our belt, producing hundreds of thousands of cartridges, and providing service to over 500 models of printers..
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Is LazerMax Service oriented?
We are a privately held company, that is dedicated to providing quality service and products, at the best possible prices to our customers.
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What kind of turn around.
We can provide you with 1000's of supplies and parts within 24 hours. Locally we can provide you (many times), with same day service on supplies and repairs. Some models may require 24-48 hours to receive parts. If you are in an emergency situation we can provide a loaner during this time.

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LazerMax.net is a trademark of LazerMax Serices and LazerMax Products, Incorporated. All other products 
mentioned are registered trademarks or trademarks of their respective companies.

Questions or problems regarding this web site should be directed to charles@lazermax.net.
Copyright © 1999 LazerMax Services. All rights reserved.

Last modified: Tuesday September 30, 2008.